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PCS Pro

Unparalleled Insight into Team and Leader Performance

PCS Pro measures team climate across 6 key segments: Goals, Roles, Processes, Adaptability, Connection and Resilience – plus a further 18 focus areas critical to team and leadership performance.

The entire team and the leader are invited to complete a simple online survey which includes a combination of 54 quantitative and 7 tailorable qualitative questions. The survey takes approximately 15 minutes to complete.

The Resulting Interactive Report Gives You...

  • climate scores in each of the key segments and focus areas
  • analysis of the differences between team and leader’s perception of climate 
  • practical advice and suggestions on how to improve climate scores in each segment and focus area.

All of which allows you to make an objective assessment of where to invest and focus your Learning & Development budget and coaching programmes to create, track and measure the improvement activity.

Putting the Information in Your Hands…

The PCS Pro report requires Accreditation to effectively interpret the data, to design interventions and deliver results. Accreditation can be achieved in under 4 hours via our online e-learning platform which is simple to use, easy to access and full of actionable information and advice.

Choose PCS Pro if you…

  • Want to make in-depth and data driven decisions on where best to invest your training and development budget and resources to improve performance
  • Want an academically validated framework around which to plan coaching or consultancy interventions
  • Need a way of comparing performance across different teams to plan intelligent organisation-wide interventions
  • Have challenges with a specific team and need a way of pinpointing exactly what the issues are and how they can be fixed
  • Want a cost-effective tool that can track improvements in team and leadership performance over time.

PCS Pro – More Data, Deeper Insight

FEATURESPCS LITEPCS PRO
Quantitative survey questions1854
Qualitative survey questions37*
iPCS Interactive report
Corroborating measures for Stage of Team Development and Conflict Mode** 
Team & Leadership perception analysis 
Unlimited PCS Pro e-learning Accreditation 
Post accreditation coaching session 
Access to CPD Practitioner webinars 
Access to Practitioner community and resources 

* Qualitative questions in PCS Pro can be tailored to suit organisational or coaching goals.
** Based on the seminal work by Tuckman and Thomas & Kilmann.

Choose between PCS Pro and PCS Lite

PCS Lite

A snap-shot measurement of team and leadership performance – ideal for SMEs or smaller teams or as a ‘progress’ measurement between PCS Pro reports.

Go to PCS Lite

PCS Pro

In-depth measurement of team and leadership performance, including analysis of the difference between team and leader perception.

Go to PCS Pro
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Case study

Find out how Owen Richards, Managing Director Air Marketing used PCS Pro to track and improve team performance in his organisation.

Take the next step to improving performance and wellbeing in your organisation and contact us or book a demo today.

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Practitioner Area

Zac's Challenges:

Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.

Zac's PCS Solution

Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.

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Annabel's Challenges:

It’s Annabel’s job to help the Partners in the firm manage their clients and ensure they’re consistently adding value. Recently, Annabel has been asked by one of the Partners to find a tool or framework that the consultants can use to benchmark new clients looking for team and leadership improvement programmes. It needs to be cost-effective, established and reputable and able to be branded with the firm’s own logo.

Annabel's PCS Solution

Annabel recommends PCS Pro to the Senior Partners as it provides an objective measurement of team and leadership climate against which the consultants can build performance improvement programmes. PCS has a good track record, academic validation, excellent training and customer service, so she’s confident that it’s the right tool for the firm’s consultants to use.

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Sarah's Challenges:

Sarah has to keep across the multiple training and development needs in the organisation and do it within a tight budget. Recently, Sarah’s been asked to design a L&D programme that improves the staff retention rate and helps staff feel more engaged with the changes happening in the organisation, not least the shift to more flexible working.

Sarah's PCS Solution

Sarah uses PCS to measure how different teams across the organisation are performing and look at any patterns which suggest the need for organisation-wide, leader or team training. Sarah notices that all teams and leaders have a low climate score in the Processes segment. Sarah knows that allocating budget in this area will improve performance. She works with the Senior Management Team to review the organisation’s processes as they transition to more flexible working and designs a training programme to support staff in the transition. She’s helped staff to feel supported, acknowledged and engaged which ultimately drives performance. 

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Jim's Challenges:

Jim’s client has a team that’s not performing as well other teams in the organisation. The team has a high staff turnover, sickness and the lack of cohesion is impacting the team’s wellbeing and performance. Jim needs to get to the bottom of why this is happening and design effective coaching interventions which can generate tangible results for his client.

Jim's PCS Solution

Jim uses PCS Pro to measure / benchmark how the team and leader are performing across the 6 segments critical to team performance – Goals, Roles, Processes, Adaptability, Connection and Resilience. He can immediately see the disparity in Goals, Processes and Connection between the leader’s perception and those of her team. He uses this information to build a coaching programme designed align team and leader. After 6 months, the team seems to be more settled and productive. Jim remeasures using PCS Pro – the results show the client the effectiveness of his coaching intervention.

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