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Privacy Policy

Here we describe how we collect, use and handle your information when you use our websites, software and services (“Services”).

What & Why

We collect and use the following information to provide, improve and protect our Services:

  • Account. We collect, and associate with your temporary account, information like your name, email address and job role

  • Services. Our Services are designed to provide a platform for you to give feedback. To make that possible, we store, process, and transmit your responses to surveys.

  • Usage. We collect information related to how you use the Services, including actions you take in your account (like when you log on, how long you spend on the site and completion status). This helps us provide you with features and support.  We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.

  • Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your language preferences, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.

With whom

We may share information as discussed below, but we won’t sell it to advertisers or other third parties.

We may share data with others working for Performance Climate System Ltd (PCSL) and  certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we’ll remain responsible for their handling of your information per our instructions.

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Capstone International/Insightful Edge or our users.

Responsible use and discretional use of your data is critical to us and a responsibility that we embrace.

How

We are dedicated to keeping your information secure and test for vulnerabilities. We also continue to work on features to keep your information safe.

We’ll retain information you complete on our Services for as long as we need it to provide you /  your organisation with the Services or we are explicitly asked to remove the information.

If personal data is requested by any individual, we will undertake a Senior Management Team review considering the scope of the request, its legality, its fit to the wording and spirit of the Data Protection Act 1998 and reasonableness i.e. time and cost to provide.  The outcome of the request will be communicated with 10-working days.

Where

All data collected and stored by by us or our system provider(s) falls under United Kingdom and European Data Protection legislation, which permits us only to use the data for the purpose for which it was collected, and prevents us from selling it. We cannot export this data to countries that have less secure data protection legislation without direct permission from the clients’ whose data we hold.

Changes

We may revise this Privacy Policy from time to time, our Privacy Policy is available to all clients, Practitioners and Partners via our website.

View our record

We are registered with the Information Commissioner’s Office (ICO) under Reference: ZA285708

Cookies​

This websites and mobile app uses cookies and tags. A cookie is a small file that can be stored by your browser on your computer’s hard drive and allows the browser to pass small amounts of information to a web server. Tags are transparent graphic files that appear on web pages that collect anonymous information about usage of the web pages. PCSL uses third party cookies to allow us to do a number of things that improve your website experience. They are used to compile anonymous statistics related to the use of the websites or actions that you may take whilst visiting the websites. They can also be used to ensure the websites works efficiently or by third parties to present you with appropriate offers and advertising as you view other sites on the internet. Whilst cookies/tags may identify you as a user of the websites or mobile app, your personal details are not stored or used to individually identify you and the cookie/tag cannot access or store any personal information which you have not provided to the websites or via the mobile app during your visit. They are also not able to put malicious software or viruses on your computer or change the operation of your equipment.

We use cookies/tags to monitor website visits and actions to understand the performance of the websites and continuously look for places to improve your website experience. We will never share any personal information about you with these third parties and the cookies and tags used maintain your anonymity.

You can usually change your browser’s settings so that it will not accept cookies, although this may restrict some website functionality. You may also manage the cookies on your browser using the security or privacy settings. Usually the browser help function will provide you with instructions on how to manage your settings. Removing cookies is something that can be done at any time but unless permanently disallowed they will be re-applied next time you visit the websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Please be aware that you will need to manage each browser on each device that you access the internet with separately.

Contact

Have questions or concerns about PCSL, our Services and privacy? Contact us at info@performanceclimatesystem.com

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Practitioner Area

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Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.

Zac's PCS Solution

Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.

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Annabel's Challenges:

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Annabel's PCS Solution

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Sarah's PCS Solution

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Jim's PCS Solution

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