It seems a simple concept – to listen – but to do it effectively does require some thought and intention. It goes far beyond hearing what somebody has to say. Ernest Hemingway advised, “When people talk, listen completely. Most people
We all know the phrase, “knowledge is power,” which makes it all the more surprising that so many leaders continue to rely on their own intuition rather than gathering the hard facts about their business. As the wise Sherlock Holmes
What would you consider the most important attributes for an effective leader? Often, it will be strength, confidence, decisiveness and other powerful qualities. But, Tomas Chamorro-Premuzic, Professor of Business Psychology at UCL and Colombia University, argues that it is the
Nobody said that leadership was easy. Even the most experienced leaders can face challenges that frustrate, surprise and sometimes even upset them. The way in which a person deals with such issues, is a real test of their leadership qualities.
You know that happy employees make your company better in myriad ways, but is it possible to sustain that culture? Here are some expert tips to help. Jenn Lim, the Co-Founder and CEO of Delivering Happiness, is an advocate for
There is an argument coming out of Silicon Valley which emphasises “the power of culture, rather than technology or money, as a driver of business success.” Silicon Valley venture capitalist, Ben Horowitz reveals that behind many a successful enterprise lies
Here at PCS, we talk about ‘climate’ a lot. It is our core focus. It’s even in our brand name. But we often find that people aren’t always entirely clear about the meaning of the term. Let’s start at the
Awareness of mental health and stress levels has risen sharply in recent years. We all know that high stress situations can adversely affect your health, and ultimately, can lead to burnout. But have you ever checked how ‘well’ your workplace
Look around your office. Could you identify which people are most content with their jobs and which are considering leaving? The common perception would be that the person who seems to be plodding along and even a little bored would
There’s been a lot happening at PCS HQ, so we thought it would be a good idea to chat to you about it and answer any questions that you may have. We are giving you the opportunity to join us
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Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.
Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.
It’s Annabel’s job to help the Partners in the firm manage their clients and ensure they’re consistently adding value. Recently, Annabel has been asked by one of the Partners to find a tool or framework that the consultants can use to benchmark new clients looking for team and leadership improvement programmes. It needs to be cost-effective, established and reputable and able to be branded with the firm’s own logo.
Annabel recommends PCS Pro to the Senior Partners as it provides an objective measurement of team and leadership climate against which the consultants can build performance improvement programmes. PCS has a good track record, academic validation, excellent training and customer service, so she’s confident that it’s the right tool for the firm’s consultants to use.
Sarah has to keep across the multiple training and development needs in the organisation and do it within a tight budget. Recently, Sarah’s been asked to design a L&D programme that improves the staff retention rate and helps staff feel more engaged with the changes happening in the organisation, not least the shift to more flexible working.
Sarah uses PCS to measure how different teams across the organisation are performing and look at any patterns which suggest the need for organisation-wide, leader or team training. Sarah notices that all teams and leaders have a low climate score in the Processes segment. Sarah knows that allocating budget in this area will improve performance. She works with the Senior Management Team to review the organisation’s processes as they transition to more flexible working and designs a training programme to support staff in the transition. She’s helped staff to feel supported, acknowledged and engaged which ultimately drives performance.
Jim’s client has a team that’s not performing as well other teams in the organisation. The team has a high staff turnover, sickness and the lack of cohesion is impacting the team’s wellbeing and performance. Jim needs to get to the bottom of why this is happening and design effective coaching interventions which can generate tangible results for his client.
Jim uses PCS Pro to measure / benchmark how the team and leader are performing across the 6 segments critical to team performance – Goals, Roles, Processes, Adaptability, Connection and Resilience. He can immediately see the disparity in Goals, Processes and Connection between the leader’s perception and those of her team. He uses this information to build a coaching programme designed align team and leader. After 6 months, the team seems to be more settled and productive. Jim remeasures using PCS Pro – the results show the client the effectiveness of his coaching intervention.
