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PCS Practitioners

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Data Driven Interventions

Becoming an accredited PCS Practitioner will be of significant benefit to you and the clients you work with.

As a coach or consultant, PCS allows you to objectively measure team and leadership performance across 6 key segments: Goals, Roles, Processes, Adaptability, Connection and Resilience.

Our online surveys gather both quantitative and qualitative data giving you powerful insights into team and leadership performance and providing a clear framework around which to build robust and effective coaching interventions.

PCS helps you to:

  • Clearly understand which specific aspects of the team and leadership relationship and overall team climate are working and where there is room for improvement
  • Gather both quantitative and qualitative data on which to base your coaching intervention programme
  • Develop a balanced framework of improvement activity
  • Provide clients with tangible data that proves the effectiveness of your coaching or consultancy approach
  • Track and measure the success of team and leadership coaching and interventions over time.
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PCS Customer Story: South West Growth Service

Find out how PCS helped South West Growth service measure their client’s team performance.

E-Learning Accreditation

By completing our E-Learning course, you will become a fully accredited PCS Pro Practitioner enabling you to help your clients pinpoint issues, measure team and leadership performance and improve productivity and wellbeing.

You can learn at your own pace with full access to the material at any time. The PCS Pro E-Learning course is stimulating and refreshing, comprising seven levels of missions and challenges – all of which are regularly updated with new and evolving content.

As a qualified PCS Practitioner, you can work with external clients or within your own organisation to diagnose issues, design improvement packages and demonstrate return on investment.

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Choose the right tool for your need

You can choose from two types of report – PCS Pro and PCS Lite.

PCS lite

A snap-shot measurement of team and leadership performance – ideal for SMEs or smaller teams or as a ‘progress’ measurement between PCS Pro reports.

Go to PCS Lite

PCS Pro

In-depth measurement of team and leadership performance, including analysis of the difference between team and leader perception.

Go to PCS Pro

Take the next step to improving performance and wellbeing in your organisation and contact us or book a demo today.

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Practitioner Area

Zac's Challenges:

Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.

Zac's PCS Solution

Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.

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Annabel's Challenges:

It’s Annabel’s job to help the Partners in the firm manage their clients and ensure they’re consistently adding value. Recently, Annabel has been asked by one of the Partners to find a tool or framework that the consultants can use to benchmark new clients looking for team and leadership improvement programmes. It needs to be cost-effective, established and reputable and able to be branded with the firm’s own logo.

Annabel's PCS Solution

Annabel recommends PCS Pro to the Senior Partners as it provides an objective measurement of team and leadership climate against which the consultants can build performance improvement programmes. PCS has a good track record, academic validation, excellent training and customer service, so she’s confident that it’s the right tool for the firm’s consultants to use.

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Sarah's Challenges:

Sarah has to keep across the multiple training and development needs in the organisation and do it within a tight budget. Recently, Sarah’s been asked to design a L&D programme that improves the staff retention rate and helps staff feel more engaged with the changes happening in the organisation, not least the shift to more flexible working.

Sarah's PCS Solution

Sarah uses PCS to measure how different teams across the organisation are performing and look at any patterns which suggest the need for organisation-wide, leader or team training. Sarah notices that all teams and leaders have a low climate score in the Processes segment. Sarah knows that allocating budget in this area will improve performance. She works with the Senior Management Team to review the organisation’s processes as they transition to more flexible working and designs a training programme to support staff in the transition. She’s helped staff to feel supported, acknowledged and engaged which ultimately drives performance. 

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Jim's Challenges:

Jim’s client has a team that’s not performing as well other teams in the organisation. The team has a high staff turnover, sickness and the lack of cohesion is impacting the team’s wellbeing and performance. Jim needs to get to the bottom of why this is happening and design effective coaching interventions which can generate tangible results for his client.

Jim's PCS Solution

Jim uses PCS Pro to measure / benchmark how the team and leader are performing across the 6 segments critical to team performance – Goals, Roles, Processes, Adaptability, Connection and Resilience. He can immediately see the disparity in Goals, Processes and Connection between the leader’s perception and those of her team. He uses this information to build a coaching programme designed align team and leader. After 6 months, the team seems to be more settled and productive. Jim remeasures using PCS Pro – the results show the client the effectiveness of his coaching intervention.

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